Yes! In Massachusetts, you have the legal right to choose any licensed repair facility. You are NOT required to use the shop your insurance company recommends or the one with the cheapest estimate.
No. If requested by your insurance company, you only need to supply one estimate — from the shop of your choice. You do not have to get multiple estimates.
If you were not at fault, you are entitled to a rental vehicle for the duration of repairs (up to 30 days) under Massachusetts law. You may ask that it be brought to your home, work, or the repair shop.
Repair time depends on the extent of damage and parts availability. We provide a detailed timeline at the time of your estimate and keep you updated throughout the entire process.
